Missed Collection

We make every effort to emptying your container(s) on your service day, but on occasion, we may miss you. We apologize if this happens.

• If our driver skips collection, please call our office within two business days so we can return at no cost to you.
• If your miss is discovered after office hours, you can leave us a message through our contact form.
• We are all human and may accidently forgot to set-out our containers for collection. If this happens, please call our office hours and let us know. We can offer a one-time courtesy fee waiver and allow you to set out an extra bag the next pick-up day equal to your missed collection without charge. If you cannot wait until the next week to set-out extra garbage, we can go back and empty the cart(s) for an additional $25 per cart and $75 per bin.
•  There are other instances when your container(s) may not be emptied. This may be because the container was not out, or it was blocked by something that prevented us from safely emptying it, or the container had prohibited items. If this was the case, we will leave you a notice with instructions on how to correct the problem (such as the cart was not out, the container was blocked, or the contents of the container had prohibited materials). We can return to empty the container for an additional fee per container.