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Upper Valley
Disposal & Recycling Services

COMMERCIAL SERVICES

Service Information

  • Curbside or designated collection of garbage, mixed recycling, and compost carts, bins or boxes.
  • Frequency of service depends on the volume and type of material(s) being disposed. State and local laws mandate that all putrescible solid waste be collected at least once per week. Putrescible wastes are materials that breakdown, rot, and decay.
  • Your monthly service rate is based on the size of your garbage bin(s) or cart(s).
  • Your statement is sent monthly and is for service provided the month prior.

Contact UVD&R

Need to Set Up Service?

Please contact our office at 707-963-7988 to set up service. You may also download our Getting Started Guide to learn more about our commercial services.

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Download our Commercial Start Guide
English
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Download our Commercial Start Guide
Spanish

Contact a Community Outreach Coordinator

Not sure what is the right size for your business? Check in with our Community Outreach Coordinator for a free onsite visit to analyze your waste streams and right size your services. 

Collection Service

Commercial services include different sized carts, containers and debris boxes to fit your waste and recycling needs. The frequency of service depends on the volume of waste, recyclables, or compostables produced.

We offer up to 6 times per week garbage service for commercial businesses. Compost and recycling may be available for service more than once a week.

Commercial Container Options

When you set up service, a customer service representative or a community outreach coordinator will review the cart, bin, and box size options with you to help you select the appropriate sizes for your needs.

Container size and pickup frequency is based on your business’ needs. 

Pricing is based on the size garbage container you choose.

GARBAGE/LANDFILL
CONTAINER SIZE
RECYCLING CART(S)
INCLUDED
COMPOST CART
INCLUDED
96 gallon cart
UVDS Gray Garbage Cart Isolated
One (1) 96 gallon mixed recycling cart
UVDS Blue Recycling Cart Isolated
One (1) 96 gallon compost cartUVDS Green Organics Cart Isolated
2, 4, or 6 cubic yard bin
Debris Box - Dumpster
Three (3) 96 gallon mixed recycling cart
UVDS 3 Recyling Carts for Commercial
One (1) 96 gallon compost cartUVDS Green Organics Cart Isolated
20, 30, or 40 cubic yard boxes
Debris Box Container
Three (3) 96 gallon mixed recycling cart
UVDS 3 Recyling Carts for Commercial
One (1) 96 gallon compost cartUVDS Green Organics Cart Isolated

Collection Guidelines

Carts and bins for garbage are serviced up to six times per week per week. Recycling and Compost carts/bins are usually serviced once per week on a designated day depending on where you live.

Upper Valley Disposal & Recycling uses fully automated trucks to help improve collection efficiency and reduce costs. These trucks have a mechanical arm that reaches out and wraps around the carts, lifts them up, and empties the cart’s contents into the top of the truck. Because of this, it is essential they are placed out for collection correctly.

Bins must be located in a designated area for collection.

Proper Placement of carts on curb

Cart Set-out Rules

  • Please place all carts at the roadside or the designated collection location the night before your collection day with the wheels away from the road. Carts should not be angled.
  • Leave 3 feet between carts and place them 3 feet from cars, power poles, mail boxes, trees or other objects.
    The area should be free of overhead branches and /or power lines.
  • Do not overfill carts. Lids must close completely to prevent contents from littering the roadways during the emptying process. Please remember that any materials extending beyond the rim of any cart will be subject to an extra charge or your cart may not be emptied.
    Do not compact any waste into carts. Contents must be able to fall freely from cart when it is turned upside down.
  • Bag all cold ashes (no hot ashes please!), kitty litter, sawdust, and Styrofoam before placing in the cart.
  • Carts that are not set out on time or customers that want to skip their collection are not eligible for credit. Our trucks are equipped with onboard computers and cameras that record the times we arrive at your address and empty each cart.
  • Private Property Collection may be available for additional fees providing our trucks can safely drive on the property. An operations supervisor will have to do a site visit to determine if this is feasible.


Bin Set-out Rules

  • There must not be obstacles in front of or around the bin. Obstacles may prevent the driver from emptying the box as scheduled. This will result in additional fees to return and empty at another time or day.
  • Do not overfill bins. Lids must close completely to prevent contents from littering the roadways during the emptying process. Please remember that any materials extending beyond the top of the bin will be subject to an extra charge or your bin may not be emptied.
  • Do not compact any waste into bins. Contents must be able to fall freely from bin when it is turned upside down.

Extra Garbage/Recycling/Green Waste

If you have extra garbage, recycling or green waste that does not fit inside your cart or bin, you must call or email the Upper Valley Disposal & Recycling office at least one (1) business day before your collection day. 

  • You must call or email the office so a work order can be created to instruct the driver to collect the extras. No bags will be collected without a work order.
  • There is a charge for extra bags of garbage, recycling and or green waste.
  • No more than 3 bags may be placed out and we ask that the bags not be larger than 32 gallons or weigh more than 30 pounds.
  • Extra garbage must be placed in plastic bags and tied tightly to prevent contents from spilling onto the roadways.
  • Extra green waste must be placed in special recyclable yard waste paper bags or BPI certified compostable plastic bags that can be purchased at your local hardware store. Regular plastic bags will be handled as garbage.
  • If you find you have extra bags more than occasionally, consider upsizing your garbage container.

On occasion, our driver might tag your cart/bin when a can is overloaded and the lid is not closed. A picture will be taken and a charge will be added to your account for extra bags and/or extra yards overfull for bins. If the container is so overfull that emptying it may result in materials littering the street, the cart/bin will not be emptied.

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Collection Issues

Upper Valley Disposal uses fully automated trucks to help improve collection efficiency and reduce costs. These trucks have a mechanical arm that reaches out and wraps around the carts them up, and empties the cart’s content into the top of the truck. Because of this, it is essential they are placed out for collection correctly.

Bins are emptied using front loader trucks. It is important that there are no obstacles above or around the bin that will prevent it from being safely emptied.

 

Missed Collection

We make every effort to empty your containers on your service day, but on occasion, we may miss you. We apologize if this happens.

 

  •  If our driver skips collection, please call our office within two business days so we can return at no cost to you and empty the containers.
  • If your miss is discovered after office hours, you can leave us a message through our contact form.
  • We are all human and may accidently forgot to set-out our containers for collection. If this happens, please call our office and let us know. We can offer a one-time courtesy fee waiver and allow you to set out an extra bag the next pick-up day equal to your missed collection without charge. If you cannot wait until the next week to set-out extra garbage, we can go back and empty the cart(s) for an additional week to set-out extra garbage, we can go back and empty the containers for an additional $25 for carts and $75 for bins.
  • There are other instances when your container(s) may not be emptied. This may be because the container was not out, or it was blocked by something that prevented us from safely emptying it, or the container had prohibited items. If this was the case, we will leave you a notice with instructions on how to correct the problem (such as the cart was not out, the container was blocked, or the contents of the container had prohibited materials). We can return to empty the container for an additional fee per container.

Damaged or Missing Container

To report a damaged or missing container, call our office or email us through our contact form.

Upper Valley Disposal will replace containers damaged from our equipment or that are broken due to normal wear and tear. Carts should last at least 7 years and bins should last about 10 years.

Containers should never be towed behind vehicles or dragged for long distances since this will damage the wheels and they will need to be replaced at a cost to the customer.

Contact UVD&R

Rates & Billing

Commercial services include different sized carts, containers and debris boxes to fit your waste and recycling needs. The frequency of service depends on the volume of waste, recyclables, or compostables produced.

Pricing is based on the size garbage cart you choose. Rates effective July 1, 2022-June 30, 2023.

Commercial Monthly Service Rates

Commercial Additional One-Time Fees In All Areas

Fee NameDescriptionRate
Administrative Fee-ResidentialCharge per occurrence for when stopped for non-payment$75.00
Bin Contamination Fee Per occurrence $100.00
Cart Contamination Fee Per occurrence $30.00
Extra Bag FeePer bag of trash, compost, and recycling$11.10
Install Lock-barOne-time installation$150.00
Unlock FeePer occurrence $10.00
Lock/Unlock Enclosure/BinMonthly charge for once per week$40.00
Open/Close Enclosure/GateMonthly charge for once per week$40.00
Overfull Bin FeeVisual estimate. Charge per extra yard.$45.00
Push/Pull BinMonthly charge for once per week up to 50 ft.$50.00
Redelivery FeePer occurrence for delivery of carts for accounts stopped for non-payment$75.00
Replace Cart FeeCustomer damaged or not returned$65.00
Return Check FeeFor billing use when check returned$35.00
Return trip off dayPer occurrence off day$75.00
Return trip fee same dayPer occurrence same day$25.00
Special Collection Trip FeePer occurrence for bulky item collection$35.00
Special Handling FeePer occurrence. Charge when a customer needs relocation of bin/cart50.00
Steam Clean BinOnce per year, no charge. Per occurrence after.$190.00

Billing & Payments

Commercial Customers are billed monthly for services provided the prior month. 

Please contact our customer service department for more information about our pickup schedules for our various services and for additional information.

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How to Read Your Bill
English
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How to Read Your Bill
Spanish

ABOUT US

Upper Valley Disposal & Recycling (UVD&R)
Clover Flat Resource Recovery Park

We’ve been serving the Upper Napa Valley community for over almost 60 years. Both companies are environmental leaders recognized for their innovation and ingenuity by National Geographic, California Department of Food & Agriculture, CalRecycle, OMRI, among others.

Learn more about us.

Join our team!

CONTACT CLOVER FLAT
RESOURCE RECOVERY

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© 2022 Upper Valley Disposal & Recycling 

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